Return, Refund and Cancellation Policy
At ZenQuro, we want you to be completely happy with your purchase. If you are not satisfied with your product, we are here to help.
1. Return Window
You can request a return within 7 days from the date of delivery. After 7 days, we cannot accept returns or offer refunds.
2. Return Conditions
To be eligible for a return, the product must meet the following conditions:
- The product must be unused, unwashed, and in the same condition as received.
- It must be in its original brand box and packaging.
- All original tags, price tags, and accessories must be intact and attached.
3. How to Request a Return
To start a return request, please contact our customer support team:
- Email: Zenquro003@gmail.com
- Phone / WhatsApp: +91 93193 49739
Once your request is registered, we will arrange a free reverse pickup from your delivery address.
4. Refund Process
Once we receive the returned product, it will be checked by our team. If it is approved, your refund will be processed:
- Online Payments (Debit/Credit Card, UPI, Netbanking): The refund will be credited back to your original payment mode (via Razorpay) within 5 to 7 business days.
- Cash on Delivery (COD): We will ask for your bank account details or UPI ID, and transfer the refund amount within 5 to 7 business days.
5. Cancellations
You can cancel your order at any time before it is shipped. To cancel, please email us or contact us on WhatsApp with your order number. Once the order has been shipped, it cannot be cancelled, but you can request a return after it is delivered.
Last updated: August 2026 • ZenQuro Customer Care